Fraud Protection

COVID-19 and Payment Relief

COVID-19 solutions

Protect your finances from fraud

Your financial safety is as important as your physical well-being .With so much uncertainty and so many heightened emotions due to the COVID-19 pandemic, it's an easy time to be the victim of a financial scam. Help keep your finances and personal information safe by learning about fraud prevention.


Do's and don'ts of fraud prevention

Always remember: EC Bank will never use phone calls, text messages, or emails asking you to provide, update, or verify personal information, such as passwords, Social Security numbers, PINs, or credit or check card numbers.

  • Don't give in to COVID-19 scams

    There are already reports of scams involving Economic Impact Payments (EIP) and Paycheck Protection Program loans, as well as fraudulent homemade coronavirus testing kits and vaccines. Criminals are always handy to take advantage of dreadful situations.

  • Don't be a victim of social media

    Social media scams often come in two different forms.

    • Viral posts or games—Answering a survey of personal questions or sharing an old photo of yourself may seem like a fun way to have fun and connect with friends. Unfortunately, fraudsters tend to hack into this information for malicious purposes.
    • Fraudulent posts promoting products or information— if it’s too good to be true , then you should be extra meticulous in giving in, watch out for these offers and avoid them totally. Sometimes, payment are requested by crypto or other uncommon and untraceable methods. While some of them might be legit, it’s advised to do your due diligence before a go ahead . A quick internet search can usually help you determine if a post is legitimate.
  • Don't be pressured

    Another easy way to identify a fraud is if there’s a sense of urgency surrounding it . Many fraudsters create a sense of urgency to take advantage of you. This is especially effective during these difficult times when many people are emotionally vulnerable. Beware of high-pressure or time-sensitive asks for financial or personal information.

  • Don't send money to strangers

    Don't send money orders, Cheques, gift cards, cash, or wire transfers to anyone you don't know. Beware of scams laced with emotional blackmails, they seek to prey on you.

  • Proofread/analyze the messages you receive

    Email (phishing) and text message scams can often be identified by poor use of grammar or misspellings. They may also seem unsuspecting by directing you to legitimate-looking links. To view the real URL of a hyperlink, hover your mouse over the linked text. Don't trust an email that doesn't sound right or is directing you to an unknown website, even if it looks like an official communication.

  • Don't download strange attachments

    If can't confirm the sender of an email, don't download any attachments they sent you. This is especially true for files ending in .zip, .exe, .doc, .pdf, or .xls.

  • Be skeptical

    Many phishing scams will come from authentic-looking email addresses or cleverly disguised caller ID numbers. If you can't verify a request on your own, reach out to the company that claims to have sent it.

  • Using our digital banking solutions

    It is advised to take advantage of our digital banking options to conduct everyday transactions such as checking your balance, making payments, transferring funds, earning profits and cash backs.

Stay home by using our digital banking solutions

Use our digital banking options to conduct everyday transactions such as checking your balance, making payments, transferring funds and earning profits.



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